"Unique Skills for Unique People"
Business picture

BTEC Level 2 Intermediate Award in Conflict Management:

Aim:

  • To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace
Objectives & Course Content:

To successfully achieve the award delegates will be required to: Introduction to workplace violence

  • Dynamic risk assessment
  • Self awareness
  • Proactive service delivery
  • Communication skills
  • Signalling non aggression
  • Defusing and calming
  • High risk conflict
  • Post incident support
Certification:
  • BTEC Level 2 Intermediate Award in Conflict Management, or CIA Conflict Management / Resolution Certificate
Course Duration:
  • 1 day.
Course Dates & Venues:
  • 7th July 2008
Suitable for:
  • Door Supervisors, Security Operatives, Courtroom Security Staff, Care Staff, Education & Teaching Staff, Retail Staff, anyone who is expected to physically intervene.
In-House Cost:
  • Contact us for a quote.
Cost per person:
  • (for open/public courses) Only £199+ £45 BTEC certification and accreditation.
Further Information (if applicable):
  • Pre-Registration requirements Candidates who register for the BTEC Level 2 Intermediate Award in Conflict Management: The personal ability to undertake classroom training.

Get smart! Use safety from the start.